Embracing Change: My Journey from Managing Director to Independent Consultant

For me, 2025 was a year filled with unexpected twists. Leaving my role as managing director at a mid-sized HSE consultancy to become an independent consultant was the most significant change. I didn’t start the year with this plan, but that’s where I found myself by the end.

The Role of a Consultant

As I set up my own company, I began reflecting on the role of a consultant. Why do they exist? In my professional life, I’ve seen the impact of consultants in various businesses. I’ve hired them multiple times, with results that varied widely. Some consultants seem to “borrow your watch to tell you the time and then steal your watch.” Others, however, provide genuine, long-term value to a business or team.

Using consultants should be a positive experience for both the client and the consultant. Unfortunately, that’s not always the case. I’ve found that negative experiences often stem from two main factors:

1. The client lacks a clear view of the expected outcomes, including relevant measures, when engaging a consultant.

2. The consultant forgets why clients hire them, i.e., to help identify and implement improvements or changes sustainably, and then leave.

A Cautionary Tale

Let me share a cautionary tale. In one of my previous roles, senior leaders engaged a consultant to enhance quality practices across our site before an ISO certification process. However, they failed to define any clear outcomes. No KPIs or measures were established, and no timeframe for completion was agreed upon. The consultant was given free rein to assess any process they deemed necessary for improvement.

After six months, the business had spent nearly $80,000 with minimal measurable improvements in our quality processes. Frustration grew as the consultant's presence negatively impacted our operations. The certification activity was delayed significantly.

The Purpose of Consultants

Consultants should not serve as long-term resourcing solutions. They are best utilised for specific, time-bound assignments that address challenges, improve capabilities (either organisational or individual), or optimise processes. They should add value that internal resources cannot deliver.

If a consultant merely provides an “extra pair of hands” in a team, there are better, and cheaper ways to achieve that!

Setting Clear Deliverables

When I’m engaged as a consultant, I prioritise establishing defined, measurable deliverables before starting any work. What am I required to deliver, and by when? Having this clarity from the outset ensures that my clients get exactly what they want, eliminating surprises along the way.

The Importance of Communication

Effective communication is vital in any consulting relationship. I believe in maintaining an open dialogue with my clients. This approach fosters trust and ensures that everyone is on the same page. Regular check-ins help us stay aligned and address any concerns promptly.

Building Trust

Trust is the foundation of any successful consulting engagement. As a consultant, I strive to build trust with my clients by being transparent about my processes and methodologies. I share my insights and experiences, allowing clients to understand my approach better. This transparency helps to create a collaborative environment where we can work together towards common goals.

Tailored Solutions for Unique Challenges

Every organisation faces unique challenges. As a consultant, I focus on delivering tailored solutions that address their specific needs. I take the time to understand the intricacies of the organisation, ensuring that my recommendations are relevant and actionable.

Leveraging Industry Knowledge

With years of experience in high-hazard industries, I can leverage my industry knowledge to provide valuable insights. I stay updated on the latest trends and best practices, allowing me to offer informed recommendations. This expertise helps organisations navigate complex challenges and implement effective solutions.

Continuous Improvement

Consulting is not just about providing solutions; it’s also about fostering a culture of continuous improvement. I encourage organisations to embrace a mindset of learning and growth. By regularly evaluating processes and seeking feedback, organisations can identify areas for enhancement and adapt to changing circumstances.

Empowering Teams

Empowering teams is a crucial aspect of my consulting approach. I believe in equipping individuals with the skills and knowledge they need to succeed. By providing training and support, I help teams become more self-sufficient and capable of driving improvements independently.

Conclusion: A Partnership for Success

In conclusion, my journey from managing director to independent consultant has been transformative. I’ve learned valuable lessons about the consulting process and the importance of clear communication, trust, and tailored solutions. My goal is to empower organisations to unlock their full potential by delivering actionable insights and fostering a culture of continuous improvement.

If you’re looking for a partner to help you navigate the complexities of your organisation, I’m here to help. Together, we can achieve your goals and drive meaningful change.

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